About Us

Citrus Consulting Services is the Consulting and the Transformation Services arm of Redington Gulf.

Sunday – Thursday: 9:00AM–6:00PM (Sales), Sunday – Saturday: 24×7 / 365 (Support) E.O#3, Ground Floor, Building 01 Dubai Internet City, P.O Box 501 761 Dubai, UAE (+971) 04 516 1500
(+966) 11 462 5323
info@citrusconsulting.com
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Managed Support Services

Offload the Burden of Managing Your IT Infrastructure Needs. We Help You Manage Your Infrastructure, While You Focus on What is Important – Your Business

Customer Success Stories

Managed Support Services

Managed Services is a standard practice of outsourcing the IT operations to a service provider in order to achieve better performance & cut operations expenses.

Modern digitalization has increased the complexity of the infrastructure. With hybrid environment of on-prem and cloud-based infrastructure, managing the infrastructure has become a tedious task.

The Model is based on subscription where the clients and the Manage Service Provider is bounded by a contract with service level agreement (SLA), which is used to measure the quality of the service.

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What We Offer

Our Managed Support Service aims to simplify and cut down IT operational cost for our client while maintaining the quality of service, adhering to the Service Level Agreement (SLA) and maintain the environment to provide seamless business.

Citrus Consulting has team of experts & experienced Engineers, along with automated monitoring tools and alerting system cover round the clock ensuring smooth functioning of the environment.

Why Citrus?

  • Available 24/7 365 days of the year.
  • Provides information of IT infrastructure performance and enables proactive localization and removal of bottlenecks.
  • Provides reports (monthly and quarterly) on the reliability and stability of the system.
  • Perform regular maintenance activities like OS Patching, Backups, Security Gap Analysis etc.
  • Functional costs of IT become predictable.
  • Comprehensive control of the IT environment that allows to make strategic decisions.
  • Standard Service Desk for Customers to report Incidents.
  • Standard Ticketing Tool with Incident, Problem, Change Management etc.

Our Practices

Proactive Approach

The Proactive Approach allows us to understand and detect a failure even before it occurs. Latest Monitoring tools which are aligned to the latest technologies predicts the pattern and points out the anomalies well in advance.

Hybrid Models

More and More Companies are moving out to cloud platform, with still majority of the applications hosted in on-prem datacenters. At Citrus, we offer a hybrid Monitoring system which can incorporate alerts from on-prem as well as different cloud solutions.

Automation First Approach

An Automation approach is always one of the first options at Citrus. We embrace continuous improvement in the environment by automation with minimal manual intervention required. A well-defined process to analysis and refine the automation ecosystem at regular interval to meet the dynamic diversities.

Supplemented by Analytics

Our Managed Support Services are supplemented by Machine Learning based Analytics wherein we shall be able to provide you deep insights on making informed decisions with respect to availability, cost optimization, disaster recovery and so on.

ITIL Process Framework Driven

We adhere to deliver customer-focused, quality-driven and economical services following a well-defined ITIL Process Framework.

Encompassing Wide Spectrum of Services (IaaS, SaaS and PaaS)

Our Managed Support Services cover a wide range of Cloud Services including IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) cutting across multiple cloud service provides namely Amazon Web Services, Microsoft Azure, Microsoft 365 and so on.

Cloud Agnostic

We excel in supporting business while and after moving applications & services from on-prem to Cloud solutions regardless of underlying Operating System or any other dependency. We make sure of consistent and standard performance in most efficient and cost effective manner.

Our Services

Citrus combines unparalleled expertise with cutting edge engagement capabilities to help clients solve complex challenges, navigate change and shape a better future. Citrus provides services that adapt to your business’ needs with a strong focus on being responsive and providing excellent support for all aspects of your business.

With Basic, Standard, Premium and bespoke options, we have the team, the technology, and the implementation processes to offer customizable solutions which are tailored to your specific needs. The solution packages are as per industry standards and streamline the IT infrastructure management process.

Our Expertise

CMDB Discovery & Build

Auto Discovery of Assets and Configuration Items

Building a Database of Configurational Items

Cloud Administration

Amazon Web Services

Microsoft Azure Services

Database Administration

Maintaining Databases to improve performance and lower business outages

Web application firewall

Managing Application Firewall to prevent and Monitor data packets to and from the web server

Network Firewall

Administer and Maintain firewall to prevent outages

Privileged Access Management

Managing the access and permission of users, groups, accounts across your IT infrastructure

Vulnerability Assessment and Penetration Testing

Find Security Gaps in your environment by our in-house security experts

Core Monitoring

Proactive Monitoring of your Infrastructure to detect and alert anomalies and issues

Application Performance Monitoring

Monitoring complex applications and detect & diagnose performance problems

Log Aggregator

Managing the access and permission of users, groups, accounts across your IT infrastructure

Vulnerability Assessment and Penetration Testing

ELK aggregates all system and application logs to provide a platform to analysis the logs and create great visualizations

Service Bridge (Service Desk to Service Desk)

Integrate Customer’s Service Desk with Citrus Service Desk enabling seamless operations

Automation

Finding the apt automation solution that your business needs

Cost Optimization

Deploy efficient methods to optimize the cost without impacting performance and stability of the environment

Tech Blogs

Contact

Learn how we can elevate your business in the cloud.

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