8/5 Managed Support for Microsoft CSP Program in MEA region

A global market leader in digital transformation, Microsoft has huge presence in Middle East and Africa with upwards of 30% of its revenue coming from MS office and associate products for the Enterprise, SMB and SME segments.

Citrus Consulting Enables 8/5 Managed Support for Microsoft CSP Program in MEA region

For protecting assets information and securing infrastructure on cloud, a break fix support was required across Middle East and Africa on all Microsoft Office 365 products including MS Outlook, MS Office, MS SharePoint and other associated Microsoft Products.

Customer requested to have 8/5 monitoring and support to tickets raised on Microsoft partner Portal to improve operations efficiency through automation and ensure better utilization of resources for cost optimization.

Citrus Consulting helped their customer by adding value to its customers’ infrastructure with respect to billing flexibility and support. Citrus aided the customer with 8/5 support to their end customers and partners across Middle East and Africa on their Microsoft queries and break fixes.

With the remote accessibility, we helped the customer to access the databases remotely at any time through a secure connection. The remote office sessions helped in the geographic expansion and more efficient and productive workforce with reduced costs. Citrus Remote Working solutions helped the customer reduce the overhead costs, increasing in Marginal profits leading to achieve better and defined outcomes and more reliable deliverables.

Our specialized consultants at Citrus planned and developed strategies to manage the challenges faced in remote operations. We, Customer’s dedicated consulting partner, created unique and reliable operational models with the best technology to resolve the concerns remotely and made the digital transformation more directional. Our Portfolio of integrated services remotely kept the customer up and running securely and gave a long-term productivity.

Citrus provided monthly customer feedback reports and monitored the overall performance for the month. With the customized KPI tools, we tracked if the customer is on the right motion to achieve the strategic planned goals. A regular feedback and reporting led to align the customer’s objectives ensuring satisfaction.

Citrus – eliminated the extra hours put into manual report generation and switched the entire process to automation. Automated reports saved a lot of analysts work hours and reduced the possibility of errors generating more accurate and efficient reports. The reports were more compressed and were scheduled as per flexibility

Ongoing support for over 24+ months to customers and partners across Middle East and Africa leveraging Microsoft Products.

• Single point of contact, ownership and accountability on break fix resolution.
• Support through multiple channels like tickets, emails and phone.
• Higher Partner engagement and feedback process.
• Increased operational speed and agility with continuous service improvements
• Additional security layer for the cloud and in the cloud.