About Us

Citrus Consulting Services is the Consulting and the Transformation Services arm of Redington Gulf.

Sunday – Thursday: 9:00AM–6:00PM (Sales), Sunday – Saturday: 24×7 / 365 (Support) E.O#3, Ground Floor, Building 01 Dubai Internet City, P.O Box 501 761 Dubai, UAE (+971) 04 516 1500
(+966) 11 462 5323
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Intelligent Cloud Deployment for Leading Luxury Brand

Customer Introduction

The customer is one of UAE’s most eminent family businesses with 27 companies in its portfolio. With a history dating back to 1960, the Group is partnered by leading brands in various areas of enterprise across wide ranging industry and consumer sectors. The Group’s institutional strengths, value-added products and services hold the key to its successful business relationships with partners and customers. Through selective acquisitions and organic growth, the customer has positioned itself for increased growth and continuing expansion into new markets.

A regional partner to over 370 international brands and principals from across the world. The Group’s engineering and manufacturing expertise offers technical consultancy, project management and contracting services to construction, oil & gas, power and other infrastructure industries. In the consumer segment, the Group partners with state-of-the-art brands and products which cater to residential and commercial segments.

As a UAE-based conglomerate, the customer participates in the country’s progress and prosperity through transformational change. The Group’s manifold expertise is visible within several iconic projects in the UAE.

Citrus Consulting Services Empowers the Leading Luxury Brand with the Intelligent Cloud Deployment for the E-Commerce Platform and Integration with Existing ERP Solution.

Challenge Overview

The customer encountered the following challenges which inclined them to evaluate and leverage public cloud platforms

  • A scalable solution to host their ERP and E-commerce web portals. The infrastructure ought to be elastic enough to accommodate heavy traffic on Sale days.
  • Requirement to reduce CAPEX costs to run a LEAN model.
  • Zero downtime required while the solution is migrated and launched on cloud with Integration to their existing ERP.
  • The customer also had a requirement of a platform which can incorporate and integrate various operating systems, programming languages, web application platforms, databases, and other services needed for hosting a custom ERP and Ecommerce platform in no time.
  • The customer also had a critical requirement of hosting applications in multiple availability zones in order to ensure load balancing and business continuity.
  • The customer needed to protect the ecommerce web application against rising cyber threats and exploits.
  • A requisite of a robust and reliable disaster recovery setup in case of any unprecedented circumstances due to the encounters previously faced.

Solution Overview

Citrus has designed and setup the IT infrastructure on AWS Cloud to host e-commerce Platform. Architecture has designed with security, scalability, high availability, and fault tolerance in mind.

Algurg infrastructure is running on AWS Cloud while leveraging multiple security services of Amazon like AWS CloudTrail, Cloudwatch, AWS WAF, AWS IAM in order to protect data, restrict access, monitor security-related activity and receive automated responses.

Amazon CloudWatch is monitoring and management service, which is designed for maintaining the services and resources which are used. CloudWatch performs actions like, it collects log and metric data, monitors the applications, acts according to the instructions, analyzes the collected log and metric data for further usage. CloudWatch can be used to monitor AWS environments like CPU utilization of EC2 and RDS instances and trigger alarms based on different metrics. By default, CloudWatch provides matrices on CPU, Network, and Disk. AWS Identity and Access Management (IAM) is a web service for securely controlling access to AWS resources. It enables you to create and control services for user authentication or limit access to a certain set of people who use your AWS resources. IAM enables you to manage access to AWS services and resources in a very secure manner. IAM allows you to manage users, assign policies, create groups to manage multiple users. With IAM you can create groups and allow those users or groups to access some servers, or you can deny them access to the service.

AWS CloudTrail is an auditing, compliance monitoring, and governance tool from Amazon Web Services (AWS). With CloudTrail, AWS account owners can ensure every API call made to every resource in their AWS account is recorded and written to a log. It logs all changes and API calls made to AWS. CloudTrail saves the API events in a secured, immutable format, which can be used for later analysis.

AWS WAF is a web application firewall that helps protect your web applications or APIs against common web exploits that may affect availability, compromise security, or consume excessive resources. AWS WAF gives you control over how traffic reaches your applications by enabling you to create security rules that block common attack patterns.

Project Timelines

The green field deployment project and the migration of existing websites for the customernearly took about 2 months of effort initiated from September 2017, in turn subdivided into varied milestones for setting up the base environment infrastructure, testing environments structured in order to test the varied scenarios. Finally, the project was concluded by setting up the production environment and going live with business application by November 2017.

Solution Outcome

  • An approximate 10% drop in the overall cost of operations for ESAG.
  • Successful test results for Alpha, Beta and User Acceptance Testing of the entire infrastructure on AWS in order to check the functionality of the entire system as a whole.
  • Ensuring 100% business continuity of the applications and operations for ESAG.
  • Successful implementation and testing of failover and failback in the Disaster Recovery scenario.
  • Holistic solution enablement including the information gathering, designing, building, testing, migrating and go live.
  • Secure connectivity with on-premise infrastructure using VPN.
  • Successful implementation of WAF with the configuration of rules and policies for the incoming traffic
  • An overall drop of about 35% on the total cost of ownership for the infrastructure and operations was achieved.
  • Achieved 100% successful alpha, beta, user-acceptance and stress test scenarios and subsequent cases.
  • Achieved 0% penetration points for the application and infrastructure.
  • Ensuring 100% business continuity for ESAG through 24/7 Managed Support Services by Citrus Consulting Services.
  • Zero downtime since go live with 30% improvement in terms of the overall performance of the system.
  • WAF based security of the ecommerce platform has resulted in zero incidents so far.
  • Implementation of a Disaster Recovery solution at negligible cost on AWS and Integration with AWS Active Directory providing SSO experience to end user.