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Citrus Consulting Services is the Consulting and the Transformation Services arm of Redington Gulf.

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Splunk ITSI for Effective IT Operations Monitoring in a Multi National Bank

Customer Introduction

A Pan African leading bank, established in 1992 renowned for Commercial Banking, Retail Banking, Private Banking, Asset Management, Mortgages and Credit Card. The bank began in in Uganda and has now expanded operations throughout Africa.

Citrus Consulting Services Implements Splunk ITSI for Effective IT Operations Monitoring in a Multi National Bank.

Challenge Overview

To implement Splunk ITSI to effectively monitor IT operations and services of various applications/service environment such as core banking and e-banking. Use Splunk ITSI to monitor health and operational efficiency of systems and services proactively and take appropriate remedial actions to anticipate and avoid network outages and performance degradation in the environment

Solution Overview

  • Splunk ITSI (Splunk’s premier solution) will collect data from different devices, security and custom applications and parse it as events all under one pane for analysis and smooth operations management.
  • Highly skilled, experienced and vendor certified professionals to implement and configure Splunk Enterprise and Splunk ITSI.
  • Proper requirement gathering, architecture design, project plan to be drafted and followed.
  • Data sources: Application DB, Infrastructure Metrics, Network Metrics, Remedy, Enabler Services.
  • Precisely defined objective milestones with set timelines as per agreement.
  • Strict adherence to agreed project plan to deliver project following highest standards within agreed timeline.
  • Dedicated single point of contact to coordinate project delivery and to keep relevant stakeholders up to date.

Benefits Delivered to Customer

  • Complete and successful alpha, beta and user-acceptance Testing of all the dashboards including functionality of the entire monitoring system.
  • Successful stress testing for the application and infrastructure.
  • Centralization of system logs
  • Improved monitoring for IT operations health and performance
  • Proactive and continuous monitoring through dashboards
  • Successful alpha, beta, user-acceptance and stress test scenarios and subsequent cases.

Project Info